In the app market today, a single crash or glitch can cost you thousands of users. That’s why it’s not just helpful to choose the right mobile app testing company; it’s essential. But how do you know that the team you hire will get real results?
You should ask strategic questions that help you judge technical skills, processes, communication, and long-term reliability before signing any QA contract.
Let’s go over the most important questions you need to ask before hiring a mobile app QA partner and what to look for in their answers.
1. What kinds of mobile apps have you tried out before?
Not all QA teams have worked with every type of mobile app. Some of them make gaming apps, while others make eCommerce, fintech, or health apps.
Why this is important:
Testing different apps can be hard in different ways. For example, a health-tracking app needs to be tested for compliance, while a game needs to be tested for performance under load.
Things to look for:
Request examples, case studies, or client references that are relevant to your field. A good mobile app testing company will already know about the technical and user aspects of your app.
Want experts who’ve tested across domains?Â
 2. How do you take care of coverage for devices and operating systems?
There are a lot of different parts to the Android and iOS ecosystems. A bug might only happen on a certain version of an operating system or a certain model of device. So, it’s important to find out how thoroughly they test for compatibility with devices.
Questions to ask next:
- Do you test on emulators or real devices?
- How big is your device lab?
- How do you deal with updates to the operating system?
What to look for:
A company that tests real devices with different screen sizes and operating systems will find a lot more problems than one that only uses emulators or simulators.
3. Can you get used to how we grow?
QA shouldn’t be a separate step; it should be a part of your CI/CD pipeline, sprint cycles, and releases. So, you need to know how their group fits into your work.
Ask them:
- Do you use Agile or Kanban?
- Can your testers come to our daily stand-ups?
- Do you know how to use ClickUp, Trello, or Jira?
What to look for:
A good QA company should be able to work with the tools and deadlines you set, not make you follow their own strict rules.
Need flexible QA support tailored to your process?Â
4. How do you plan to test your mobile devices?
A good mobile QA company should have a clear plan in mind even before the contract is signed. Ask them how they test apps from the start.
A good answer has:
- Testing for functionality and usability
- Testing on real devices with Android and iOS
- Testing different networks (4G, 5G, offline)
- Checks for compatibility, localisation, and regression
- When necessary, both manual and automated testing should be used.
Red flag:
If they say, “We’ll just explore the app and send you bugs,” that’s not a testing strategy; it’s just guessing.
5. How do you let people know about bugs and progress?
Talking to each other is the key to everything. The QA team needs to not only find bugs but also report them in a way that is clear and consistent.
Ask:
- How often do you send out test reports? Every day or every week?
- What do you use to keep track of problems?
- Do your reports have screenshots, videos, and step-by-step instructions for how to recreate the problem?
What to look for:
Bug reports should be clear, detailed, and put in order of how important they are. There should be proof, details about the device, and instructions on how to fix each problem. Without this, developers could spend hours trying to fix a bug.
 6. What kinds of tests do you do?
Different apps need different kinds of testing. Check what else they can do besides functional testing:
- Testing for updates that go back
- Testing performance under load
- Testing the security of sensitive apps
- Testing for usability to improve UX
- Testing for compliance with the App Store
What to look for:
Even if you don’t need all of these types right now, working with a team that does means you can grow QA without having to switch providers.
 7. How do you make sure that all tests are done?
You don’t want to miss anything when you test. Ask them how they make sure that nothing gets missed, especially when there are multiple user flows and devices
Questions to ask next:
- Do you make checklists or test cases?
- How do you put high-risk flows at the top of your list?
- Do you use tools to keep track of coverage?
What to look for:
A good QA company will use test case management tools like Zephyr, TestRail, or Xray and make it clear what is and isn’t covered.
Want to see a real-world test case set?Â
8. Can You Help Us After We Launch?
Great QA partnerships really shine when it comes to post-launch support. There needs to be more testing after new bugs, OS updates, and user feedback.
Ask:
- Do you let people retest after fixing bugs?
- How long does it take you to fix urgent bugs?
- Can you help with monthly regression rounds?
What to look for:
The team should stay with you and not leave after the first round of testing.
9. How do you set your prices?
Of course, money matters. But being open is just as important. Ask them how much they charge for their services.
Common ways to set prices:
- Fixed price for a defined scope
- Pricing by the hour with time logs
- A QA team that works full-time every month
What to look for:
Stay away from teams that are unclear or don’t answer questions. A good company should be able to tell you what’s included, what’s not, and how extra work will be charged.
10. Do you offer a test run?
It’s a good idea to do a short pilot test before making a long-term commitment. This lets you see how well the team communicates, reports bugs, and tests things.
Ask:
- Can we try it for a week?
- What is part of the pilot test?
- Will the same team stay on if we extend?
What to look for:
If a mobile app testing company is sure of itself, it will be happy to do a short test phase because they know you’ll want to stay after.
Final Thoughts: Pick QA That Works for Your App and Your Goals
A good mobile app testing company doesn’t just find bugs; they also make your product better, make it easier to use, and raise your app store ratings. If you ask the right questions early on, you can avoid making expensive mistakes and find a QA partner who can help your product grow.
The right QA team will give you an edge over your competitors, whether you’re making a new MVP or growing an existing app to millions of users.
Let’s Help You Test Smarter, Not Just Harder
At Testers HUB, we provide:
✅ QA for Android & iOS
✅ Testing on 30+ real devices
✅ Weekly test cycles and regression rounds
✅ Usability, performance, and security testing
✅ Detailed reports with screenshots, videos & priorities
 Questions that are often asked
What is the difference between automated and manual mobile testing?
In manual testing, real people use the app, while in automated testing, scripts are used to mimic actions. For usability and exploratory checks, manual is best; for regression, automation is best.
Is it possible to hire mobile testers for just one round of testing?
Yes, a lot of companies, including ours, do one-time QA rounds. But if an app gets regular updates, a long-term QA partner makes sure the quality stays high.
How can I tell if a QA company is honest?
Look at their reviews, case studies, and example bug reports. Also, see how they talk to each other and deal with a pilot test.
How many devices should I try out?
It depends on who your users are. Most apps work well with 8 to 12 real devices that cover a range of major OS versions and screen sizes.
Do you test apps made with Flutter or React Native?
Yes! We know how to test hybrid and cross-platform apps, like those made with Flutter, React Native, and Ionic.
